Tech360

Replace fragmented tools with one governed platform

Common challenges we solve

Sales, service and partners on disconnected point tools
Compliance misses on tenders, quotes and orders
Manual document signing and scattered files
No single 360° view of the customer or partner
Reactive service with SLA breaches and no rostering

What Zuci.AI delivers

One Salesforce spine — lead to cash to delivery
Built-in checklister enforces zero compliance miss
In-app signing, stamping and a searchable repo
True Customer & Partner 360, always in sync
Omnichannel service inside SLA, AI-assisted

Platform architecture

How it all connects — data, structure & workflow movement

ExperienceChannels & Portals · Email · Web · WhatsApp · Chat · Phone · Social · Portals

AIAgentforce & Agentic AI · Agents · Bots · Copilots · Agentic Search · Trust Layer

CloudsCustomer 360 · Sales · Service · Marketing · Partner · Customer · Delivery · Tableau

DataData 360 & Integration · MuleSoft Connectors · Zero-Copy Data 360 · Analytics & Semantics · Governance

PlatformMetadata platform · Workflows & Automation · Security & Privacy · Shared Data Model · Lightning UI & APIs

Data flows upWorkflows & actions flow down

Capability map

Everything Tech360 brings to the table

Lead-to-Cash

Opportunity types, quote, order & renewal.

Compliance Checklister

Zero compliance miss at every stage-gate.

Documents & e-Sign

In-app signing, stamping & search repo.

Omnichannel Service

Email, web, WhatsApp & chat in one queue.

SLA, Roster & Leave

Entitlements, shifts and scheduling.

Marketing Automation

Multi-channel campaigns & lead scoring.

Partner Portal

Deal reg, orders, incentives & onboarding.

Customer 360 Portal

Self-service, cases, assets & renewals.

Agentic & Agentforce

AI agents, bots and rep copilots.

Project Mgmt + Jira

Deliver what you sell, two-way synced.

Integration & 360

Connect the whole landscape.

Tableau Analytics

Dashboards, forecasting & insight.

Product views

One platform, every team

Sales · Home

Sales

Search Tech360

Total Pipeline₹2.2MOpen value

Open Opportunities117Deals

Win Rate38%Won

Quotes Sent54This month

My Tasks

Discovery call — Acme

Send quote — Zuci Ltd

Compliance review — Tender 42

Today’s Events

Deal review — 3:00 PM

Status update — 5:00 PM

Recent Records

Opportunity: Acme 115K

Quote: QH-2291

Order: SO-8830

Agentic AI & delivery

AI across the platform — and delivery that closes the loop

Agentforce Agents

Autonomous AI agents that action tasks across Sales, Service and Partner.

Bot Deflection

Conversational bots deflect routine queries on web, WhatsApp and chat.

Copilots for Reps

AI copilots draft replies, summarise cases and suggest next-best-actions.

Two-Way Jira Integration

Issues, sprints and status flow between delivery teams and CRM in real time.

Delivery Governance

Timesheets, effort tracking and status dashboards for on-time delivery.

Tender Delivery Handoff

Estimation-to-delivery handoff for tender/RFP projects, fully traceable.

Process flow

Lead → Cash → Deliver, on one platform

1Lead & Qualify2Opportunity (by type)3Quote & CPQ4Compliance Checklist5Document & e-Sign6Order & Cash7Deliver (Jira)8Renew & 360°

Governed hand-offs at every stage — with the compliance checklister and audit trail baked in.

Reference implementation

Proven at Quick Heal — ready for your enterprise

One of our flagship technology implementations — Quick Heal runs sales, service, partner and tender-to-delivery on Tech360. The same accelerator, configured for your business: a proven blueprint, not a blank canvas.

Sales & Lead-to-CashEvery opportunity type with tender compliance & e-sign.

Omnichannel ServiceEmail, web, WhatsApp & chat, at SLA with rostering.

Partner PortalDeal reg, orders, incentives & onboarding at scale.

Tender-to-DeliveryEstimation studio and delivery handoff with Jira.

Agentforce & BotsAI agents and copilots across the flow.

Tableau AnalyticsExecutive 360° dashboards and forecasting.

Leverage the Quick Heal blueprint to go live faster — for any technology, IT or ITES enterprise.

Why choose Zuci.AI

What makes us different

Quality First

We guarantee the highest quality of work. We don’t outsource — we invest in our team.

Decade-long Footprint

Decades of experience across industries — comfortable in English, Arabic, Japanese and more.

Customers as Partners

We believe in winning together. Your success is genuinely our success.

Detail That Matters

We pay attention to your minutest requirement and understand its business significance.

Maximize Existing Investment

We don’t reinvent the wheel — we extend what you already have before exploring more.

Always Learning

We don’t claim to know everything. We commit to learning what’s needed to deliver.

Transparency in Our DNA

We thrive on involving partners every step. Great ideas can come from anywhere.

Self-sufficient Customers

We want your team to own and operate Salesforce confidently after we’re done.

100+Implementations

9.8/10CSAT score

35+Certified consultants

25+Customers

RidgeSalesforce partner

Let’s build your connected 360°.

Tech360 — one platform for Sales, Service, Marketing, Partners and Customers, powered by agentic AI. Proven at Quick Heal.

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